Terms and Conditions
Article 1: Definitions
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1.1 iMasterArabic: a language institution specialized in providing Arabic group courses, a sole proprietorship registered at Kortrijk 6 (1066TC) in Amsterdam, the Netherlands with the Dutch Chamber of Commerce under number 58800751;
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1.2 iMasterLanguages: a language institution specialized in providing tailored private course(s) between the Student and Teacher, a sole proprietorship registered at Kortrijk 6 (1066TC) in Amsterdam, the Netherlands with the Dutch Chamber of Commerce under number 58800751;
1.3 Course(s): Unless explicitly stated otherwise, the term "Course(s)" refers to both Group Course(s) and Private Course(s), either collectively or individually.
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1.4 Group Course(s): A course conducted between the Student and iMasterArabic, alongside multiple participants, consisting of a set of lessons held over a defined period of time.
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1.5 Private Course(s): A private lesson or series of lessons exclusively arranged between the Student and the Teacher, booked solely through the iMasterLanguages platform.
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1.6 Teacher: the teacher that provides the iMasterArabic group course(s) and/or the private course(s) which solely and exclusively can be booked via the iMasterLanguages platform;
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1.7 Student: The person participating in the iMasterArabic Group Course and/or the Private Course solely and exclusively booked via iMasterLanguages.
Article 2: Applicability
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2.1 These terms and conditions are applicable on every offer, agreement and contract between iMasterLanguages and the Student in relation to the Private Course(s) and/or iMasterArabic and the Student in relation to the Group Course.
For clarifying purposes, iMasterArabic is the platform which provides group courses to its students and iMasterLanguages is the platform which exclusively arranges private courses between the student and the teacher.
2.2 The applicability of any other general terms and conditions is explicitly rejected. If one or more provisions in these terms and conditions at any time should be partly or entirely declared null and void, all the remaining provisions of these terms and conditions will still fully apply.
2.3 An agreement for the provision of a Course is formed by the Student by booking via the iMasterLanguages platform or via the iMasterArabic platform in which the Student explicitly agrees to the applicability of these General Terms and Conditions.
Article 3: Course(s) and Materials
3.1 All Group Courses will be booked via the iMasterArabic platform and will be held as planned by iMasterArabic. No deviations may be made to the schedule of the Group Courses unless with justified reason. iMasterArabic is entitled to make deviations to the schedule of the Group Course(s) provided it is absolutely necessary for the continuation of the Group Course(s). It is prohibited to book outside the iMasterArabic platform.
3.2 All Private Courses will be held as planned by iMasterLanguages and between the Teacher and the Student. All Private Course(s) shall be booked via the iMasterLanguages platform. It is prohibited to book outside the iMasterLanguages platform.
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3.3 The Student shall purchase the course material separately from the Private and/or Group Course(s). In case of Arabic Course(s), the Student shall purchase the books via the iMasterArabic platform or exclusively via the stores selling iMasterArabic books.
Article 4: Prices
4.1 All prices, including the prices on the website, are subject to change at any time. The price changes will not affect already purchased Course(s).
4.2 The prices stated in an offer are only binding during the validity period of that offer.
Article 5: Changes and Cancellations of the Group Course(s)
5.1 The Course(s) can be cancelled and refunded up to a maximum of 14 days within the date of confirmation of the Course booked via the iMasterArabic platform, provided the first lesson of the Group Course has not yet started. After the 14-day period or if the first lesson of the Group Course has started, the Group Course(s) amounts are non-refundable.
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5.2 The cancellation of the Group Course(s) by the Student has to be done in writing via e-mail and is subject to iMasterArabic’s approval in writing. The receipt date of the cancellation e-mail applies as the official date of the cancellation.
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5.3 In the event of cancellation, if the student is not entitled to a refund, then a credit can be applied under the discretion of iMasterArabic. The Group Course(s) shall be credited up until the end of the applicable schoolyear and one subsequent schoolyear within the cancellation date of the Group Course(s). iMasterArabic cannot guarantee and shall not be held liable that the same Group Course will be available within the credited period of two subsequent schoolyears following the cancellation date.
Article 6: Changes and Cancellations of the Private Course(s)
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6.1 Unused private lesson(s) within or outside the Private Course(s) are valid up to two years starting on the paymentdate of the booked Private Course(s). After this period, the Private Course(s) is considered invalid.
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6.2 A private lesson of the Private Course(s) may be cancelled or postponed without charge solely 24 hours prior to the start of the private lesson. If the Student cancels or postpones the private lesson within 24 hours prior to the start of the private lesson 50% of the full price of the private lesson will be charged to the Student.
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6.3 If the Student does not attend the private lesson of the Private Course(s) within 15 minutes of the start of the private lesson, it will be considered as a no-show and the private lesson shall be cancelled and deducted from the total credits of the Private Course(s). iMasterLanguages shall not be held liable for the loss of the private lesson of the Private Course(s).
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6.4 The Student can terminate the Private Course(s) at any time. Interim termination however does not entitle the Student for a refund of the remaining lesson(s). The private lesson(s) left unused shall expire two years after the date of cancellation of the Private Course(s) provided the Student and iMasterArabic have agreed in writing. iMasterArabic cannot guarantee the same Teacher will be available within the credited period.
Article 7: Payment
7.1 The Student shall fulfill the full payment or full payment of the first instalment of the Course(s) during the booking via the iMasterArabic and/or iMasterLanguages platform. The Student cannot start the Course(s) without fulfillment of the full payment or full payment of the first instalment prior to the start date of the Course(s).
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7.2 In the event of interim termination of the Group Course(s) by the Student, the Student shall nonetheless be liable to fulfill the second installment prior to the due date of the second installment, if applicable.
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7.3 iMasterArabic, iMasterLanguages and the Student may individually immediately terminate this agreement if the other party is in suspension of payments, has declared in bankruptcy, and/or the Student is a natural person placed under guardianship or passes away. Any termination is subject to the conditions set out in articles 5 and/or 6 of these general terms and conditions.
Article 8: Performance of the Agreement
8.1. iMasterArabic and/or iMasterLanguages individually strive to make sure that a scheduled Course(s) proceeds according the scheduled Course(s). If due to a force majeure and or unforeseen circumstances a Course cannot proceed to take place, iMasterArabic and/or iMasterLanguages is not liable for the loss incurred by the Student. iMasterArabic and/or iMasterLanguages will, where possible, provide a replacement Course, if possible by the same Teacher or if needed by another teacher. In the event iMasterArabic and/or iMasterLanguages is not capable of providing a replacement Course, the Student shall be entitled to a partial of full refund, depending on the remaining portion of the Course that could not take place. The refund of the paid amount shall take place within 4 weeks of the date of cancellation.
8.2 The agreement with iMasterArabic and/or iMasterLanguages binds the applicable party with an obligation based on the effort provided and not on the results achieved.
8.3 iMasterArabic reserves the right to modify Course schedules between semesters for quality and reprogramming reasons.
Article 9: Intellectual Property
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9.1 All course materials, including but not limited to books, worksheets, digital content, videos, recordings, presentations, and other educational resources ("Materials") provided by iMasterArabic and/or iMasterLanguages, are the exclusive property of the iMasterArabic and/or iMasterLanguages. These Materials are protected under applicable copyright, trademark, and other intellectual property laws.
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9.2 Students are granted a non-exclusive, non-transferable, and revocable license to use the Materials solely for their personal, non-commercial use in connection with the Course(s) provided by iMasterArabic and/or iMasterLanguages. Students may not reproduce, distribute, modify, or create derivative works from the Materials without prior written permission from the iMasterArabic and/or iMasterLanguages.
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9.3 Students are prohibited from:
a. Sharing or distributing course Materials with individuals not enrolled in the Course.
b. Uploading Materials to public or private websites, file-sharing platforms, or any other medium without written consent from the iMasterArabic and/or iMasterLanguages.
c. Using Materials for any purpose that infringes on the iMasterArabic and/or iMasterLanguages intellectual property rights or those of its licensors.
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9.4 Any content, materials, or methods created or provided by Teachers during the course are also protected under intellectual property laws and remain the property of the iMasterArabic and/or iMasterLanguages or the Teacher, as applicable. The Teacher retains the right to use, distribute, and modify any instructor-created content for future use.
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9.5 Unauthorized use, reproduction, or distribution of the Materials or any other intellectual property owned by the iMasterArabic and/or iMasterLanguages may result in termination of access to the Course, legal action, and/or financial penalties, as determined appropriate by applicable law.
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9.6 Any content created by the Student(s) during the course (e.g., essays, projects, recordings) remains the property of the student. However, by participating in the Course, the Student grants iMasterArabic and/or iMasterLanguages a non-exclusive, royalty-free, worldwide license to use such content for non-commercial purposes, including internal training or promotional materials, unless explicitly requested otherwise in writing by the Student.
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9.7 iMasterArabic and/or iMasterLanguages may use third-party content or resources (e.g., textbooks, videos, or online platforms) as part of its courses. Such materials remain the property of their respective owners, and the Student(s) must adhere to the usage terms specified by those owners. iMasterArabic and/or iMasterLanguages disclaims liability for any misuse or infringement related to such third-party materials.
Article 10: Liability
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10.1 iMasterArabic and/or iMasterLanguages shall not be held liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the provision of Course(s), either Private and/or Group Course(s), or Course materials, including but not limited to loss of income, business opportunities, or anticipated savings.
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10.2 iMasterArabic and/or iMasterLanguages makes reasonable efforts to ensure the accuracy and quality of its Course(s) and course materials. However, the iMasterArabic and/or iMasterLanguages does not warrant that the Course content or materials, including books and other resources, will be free from any fault. iMasterArabic and/or iMasterLanguages shall not be liable for any inaccuracies, omissions, or reliance placed on the materials provided.
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10.3 Due to the nature of mastering a language, the Student is responsible for its own engagement and application of the language learning process. The Student shall ensure it provides its full and best efforts to fulfill the Course(s) to ensure it fulfills the language course provided by iMasterArabic and/or iMasterLanguages. The Student shall ensure it shall communicate respectfully and uphold itself to the highest reasonable norms and conditions. iMasterArabic and/or iMasterLanguages cannot guarantee specific results, levels of language proficiency, or performance improvements and shall not be held liable to any result.
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10.4 iMasterArabic and/or iMasterLanguages shall not be liable for any injury, loss or damage to the Student’s personal property incurred during in-person classes, if any, or while using materials or iMasterArabic and/or iMasterLanguages facilities, except to the extent caused by the iMasterArabic and/or iMasterLanguages’ negligence or willful misconduct.
10.5 iMasterArabic and/or iMasterLanguages shall not be held liable for any disruptions, errors, or issues caused by any third-party. Furthermore, Teachers engaged by iMasterArabic and/or iMasterLanguages, whether delivering Private or Group Course(s), shall be considered third parties for the purposes of this clause. iMasterArabic and iMasterLanguages and its teachers shall not be held liable for any errors, omissions, delays, or outcomes related to course delivery, technical issues, or student performance, except where such issues are directly caused by gross negligence or willful misconduct on their part.
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10.6 iMasterArabic and/or iMasterLanguages shall not be held liable for any failure to perform its obligations under this agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, government restrictions, strikes, pandemics, or technical failures.
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10.7 To the maximum extent permitted by applicable law, iMasterArabic and/or iMasterLanguages, including third parties’ total liability for any claims arising out of or relating to its Course(s) or course materials shall not exceed the total amount of fees paid by the Student for the specific course or material giving rise to the claim.
10.8 No rights can be derived from the contents of a brochure or website text.
Article 11: Governing law and applicable law
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11.1 This agreement shall be governed by the laws of the Netherlands and any disputes arising under or in connection with this clause shall be resolved exclusively through the courts of Amsterdam, the Netherlands.